8bit Privacy Policy
This page describes what we collect when you use 8bit and how we keep that data protected. We understand that privacy matters to you, so we are transparent about what information we gather, who has access to it, and how long we store it.
When you register for an account, log in, deposit funds, or play a game on 8bit, you share personal and payment information with us. We use industry-standard encryption and security practices to safeguard that data. We do not sell your information to marketers or advertisers. We share your data only with payment processors and other service providers necessary to operate our platform.
Our privacy commitments apply whether you access 8bit from your phone, tablet, or desktop. If you have questions about how we handle your data, contact our support team through the app.
What data we collect on 8bit
We collect information in several ways. When you sign up, we ask for your name, email address, phone number, and date of birth. We use this information to verify your identity and create your account. We also collect your residential address during account verification. This is part of our Know Your Customer (KYC) compliance process.
We collect payment information when you deposit or withdraw. We ask for your chosen payment method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account details from mobile banking, local payment, online payment, or e-wallet. We encrypt this information and do not store your full card number or password. Payment processors handle the actual transfer of funds.
We also collect information about how you use 8bit. We track your login times, the games you play, your deposits and withdrawals, and the outcomes of games you participate in. This information helps us detect fraud, resolve disputes, and improve our platform. We store this activity log indefinitely.
- Identification data
- Name, email, phone, date of birth, address, government ID.
- Payment data
- Payment method, transaction history, deposit and withdrawal records.
- Activity data
- Login times, games played, bets placed, results, account balance history.
- Device data
- IP address, device type, browser type, operating system.
How we use your data on 8bit
We use your personal information for account management, verification, and compliance. We verify your identity to prevent fraud and comply with anti-money-laundering regulations. We use your contact information to send you important account updates, security alerts, and withdrawal confirmations. We may also use your email to notify you about new games, promotions, or platform changes — but you can opt out of marketing emails anytime.
We use your payment information only to process deposits and withdrawals. We use your activity data to settle game outcomes, detect suspicious activity, investigate disputes, and improve our platform. We do not use your data to profile you for marketing purposes or sell it to third parties.
If we suspect fraudulent activity on your account, we may freeze your account and request additional verification. This is to protect both you and 8bit. If we discover unauthorized transactions, we investigate and work with you to resolve the issue.
How we protect your 8bit data
We use encryption to protect data in transit and at rest. When you log in or enter payment information, the connection between your device and our servers is encrypted using SSL/TLS protocol. Your password is never stored in plain text; we use a one-way hash so that even our staff cannot see it.
We store your account data on secure servers with restricted access. Only authorized staff members can view your personal information, and only for legitimate business purposes. We audit access logs regularly to ensure no unauthorized access occurs.
Our 8bit data retention policy
We retain your personal information for as long as your account is active. If you close your account, we retain your data for a period required by law to resolve disputes and comply with regulations. This period is typically several years. After this period, we delete or anonymize your data.
We retain your activity log and game history indefinitely. This is necessary to settle disputes, investigate fraud, and comply with regulatory requirements. Even if you close your account, we may keep transaction records for verification purposes.
If we receive a data deletion request from you, we will delete your personal information except where we are legally required to retain it. We cannot delete activity logs or transaction records because these are needed for compliance and fraud prevention.
Third-party processors and our 8bit platform
We work with third-party service providers to operate 8bit. These include payment processors, cloud hosting providers, and analytics services. We share your data with these providers only to the extent necessary for them to provide their service. We require all third-party processors to maintain the same level of data protection as 8bit.
Our servers may be located outside your jurisdiction. By using 8bit, you consent to the transfer of your data to the jurisdiction where our servers are located. We ensure that data transfers comply with applicable privacy laws.
Your rights regarding 8bit data
You have the right to access your personal data. Log in to your account anytime to view your profile information, transaction history, and account activity. If you want a copy of all your data in a structured format, contact our support team and we will provide it.
You have the right to correct inaccurate information. If your name, email, or address is wrong, update it through your account settings. If you cannot update it yourself, contact support.
You have the right to object to how we use your data. If you receive marketing emails, you can unsubscribe using the link at the bottom of the email. If you want to opt out of all marketing communications, contact support.
Cookies and tracking on 8bit
We use cookies to keep you logged in and to remember your preferences. These are essential for the platform to function. We also use analytics cookies to understand how players use 8bit so we can improve the experience. You can disable cookies in your browser, but this may prevent 8bit from functioning properly.
We do not use cookies for retargeting or behavioral advertising. Our analytics tools do not track you across other websites.
Updates to our 8bit privacy policy
We may update this privacy policy from time to time. When we make material changes, we notify you through the app or email. Your continued use of 8bit after we post changes means you accept the new policy. If you do not agree with the changes, you can close your account.
Contact us about 8bit privacy
If you have questions about our privacy policy or how we handle your data, contact our support team through the 8bit app. We respond during business hours in English and Indonesian. Whether you are in Jakarta, Surabaya, Bandung, Medan, or elsewhere in a supported jurisdiction, our team is available to help.
If you believe we have mishandled your data or violated your privacy rights, you can file a formal complaint. Contact support and mark your message as a privacy complaint. We will investigate and respond within a reasonable timeframe.